FREQUENTLY ASKED QUESTIONS

If you cannot find the answers to your questions in our FAQ/Help sections, please contact our Customer Services Team directly who will be happy to help you.

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FAQ

Joining the flipMyroom community is free, simple and safe. Here, we answer the most commonly asked questions about 'Getting Started' with flipMyroom.
Yes. The only requirement is that you have a free room and are over 18 years of age.
If you would like to contact us for further information or help, please email:info@flipmyroom.com
flipMyroomis a social travel community of like-minded individuals who make connections and stay in each other's spare rooms or bedrooms, not on their sofas, for just $10 a night. Here we answer some of the most frequently asked questions about 'How it Works.'
Add your chosen destination to the search box at the top of the home page to see the rooms available to stay in.
If you would like to contact us for further information or help, please email:info@flipmyroom.com
We aim to automatically identify all members through a verification process, which includes the information added when registering, email address, phone number and Facebook profile.

As part of the verification process, we will send each member an SMS message which will include a verification code. Our verification processes bring consistency across flipMyroom and promotes trust between members.
 
Yes, at flipMyroom we take safety very seriously and verify all members. Nevertheless, we urge all members to withhold contact details until they feel comfortable with other members, and to always inform others of their whereabouts and their host member's name and address for security reasons.
Always report negative experiences or any message that makes you feel uncomfortable to us via email:info@flipmyroom.com
By joining the flipMyroomcommunity, all members should act in accordance with our Community Guidelines
An important flipMyroom principle that requires people to treat other people in the flipMyroom community with civility, respect and consideration-both online and offline. We believe flipMyroom will offer you unforgettable travel experiences, even life-long friendships, as it has for our other members worldwide.
If you would like to contact us for further information or help, please email:info@flipmyroom.com

Here you will find a few tips to help make your

experience a memorable one:

Prompt responses

Respond Promptly to all queries, questions or doubts from other members. It is important to use our internal mail system.

Share something

Share stories, favourite music/books best restaurants in area etc. Chat with other members about places to visit, make a connection, build trust and then go and stay

Listing and profile pages

Your Listing and your Profile pages are starting points of your communication with other Members. Dedicate time to carefully fill out those pages. They are important sources of information about who you are, what you can offer and what you are looking for. Make sure the description of your bedroom or spare room is accurate and not misleading. Post clear images. Rooms with high quality images are more likely to receive booking enquiries. Include photographs of local attractions, the outside of the property, the room, bathroom etc.

Cleanliness

Remember to leave your room just as clean and tidy for your guest as you'd like other members' rooms to be for you. This also applies when you depart at the end of your stay. Keep your finds in order and always clean up after yourself.

Communicate

Ask questions! Have conversations! So you know what to expect. Some things you may want to ask:

  • How many people live in your home?
  • Do you allow guests to use the kitchen?
  • Are there safety precautions regarding the local area?
  • Get to know the “rules” of the house, check in and out times for example.

Welcome Home

Make sure your room is clean and welcoming when the hosts arrive. You may want to include a small welcome pack or fresh flowers to make it a real 'home from home.'

Trust your Instincts

When looking for other members always carefully review their profiles to get a better sense of who they are. If after reviewing their profile and messaging them you are not comfortable, politely decline the offer. Remember, do it as soon as possible. It's okay to say no, but it's not okay to leave the host/guest waiting without a response.

Decide which room to rent

An important order of business is picking which room to rent out with

. While the obvious choice is an already unused room, you may want to consider several other factors.

  • Note the proximity of the room to yours and your family's rooms. For example, if you have 3 bedrooms upstairs and 1 downstairs, you may wish to rent the one downstairs. This will give you both a bit of added privacy.
  • The location of the bathrooms in relation to the rental room is another consideration.

If you would like to contact us for further information or help, please email:info@flipmyroom.com

Stay anywhere in the world for just $10 a night

What is flipMyroom?

flipMyroom is a social travel community of like-minded individuals who stay in each other’s spare rooms, not on their sofas, for just $10 a night. Upload your own spare room to flipMyroom and search from thousands of other spare rooms worldwide on our site. You can stay in their spare room, but they don’t have to stay in yours! We are offering free life membership to the first 1,000 people to join flipMyroom.